- Found a must-have piece on BLANK BOUTIQUE?
- Grab it fast! Select the size you require and click 'ADD TO CART'.
- Continue shopping and add items to your shopping bag or go to 'CHECKOUT'.
- Review the products in your shopping bag, SIGN IN and then enter your shipping and payment details.
- Once you are ready to proceed, click 'PURCHASE NOW'.
- We'll send you an order confirmation email detailing your purchases
- Payment will be deducted when your shipment is on its way to you.
Do I need to set up an account to place an order?
Having an account is essential, and it allows you to:
- Track your orders and review all your previous purchases.
- Organize your returns directly from your account.
- Shop without re-entering your address
- Add sold out items and products you love to your Wish List.
- Manage your address book and email settings.
- Be the first to know about upcoming sales and promotions.
Register now to make the most of all these fabulous benefits or enter a password once you have placed an order to complete your account registration.
I've forgotten my password - What do I do?
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page on BLANK BOUTIQUE. We'll then send you an email so you can create a new password and start shopping again.
How do I know that the products you sell are authentic?
Every fabulous item we sell on BLANK BOUTIQUE is 100% authentic as we are an authorized online stockist for all the designers we carry.
Which size should I choose?
All products on BLANK BOUTIQUE follow the international sizing scheme set by the designer. To help you convert your size, you can view the 'SIZE CHARTS' link on the product page. Plus, you can find lots of detailed product information in the 'Details & Fit' tab on every product page. For a little more help, you can email us at firstname.lastname@example.org
How do I know if an item is in stock?
If an item is available to purchase, you will be able to select your size and add it to your shopping bag. Products on BLANK BOUTIQUE are snapped up quickly and can still be bought by another customer even if the item is in your shopping bag. If you have found a piece you love, we recommend you place your order promptly so you don't miss out.
What payment methods do you accept and is my payment secure?
We accept Visa, MasterCard and Mada. All payments are processed through a secure checkout system we have added also the option of paying cash on delivery if your order total is less than 3,751 SAR with an additional charge of 45 SAR per order.
How do I change my personal information?
To amend your details, simply 'Sign In' to your account at BLANK BOUTIQUE and edit your personal information through 'Your Account' section.
Why did the price change when I entered my shipping address?
The prices shown on our website are displayed for shipping within the Kingdom of Saudi Arabia. Once you have entered your delivery address, the correct unit price will be applied to the destination provided. Before you enter any credit card details, you can always view an itemized breakdown of the costs on the payment page. Not all items on BLANK BOUTIQUE will have a suggested retail price affected by the delivery location. However, where this does apply, prices will always be competitive with local prices in your chosen shipping destination.
What packaging will my order be delivered in?
Your purchases will be wrapped in tissue with signature BLANK BOUTIQUE stickers and placed inside a brown box to protect them until they reach you.
Why do I need to sign for my order?
As the items sold on BLANK BOUTIQUE are of a high value, we want to make sure that your purchases arrive safely and securely. To receive your order, please ensure that someone is available to sign for your delivery during the hours of 9am-5.30pm Sunday to Thursday.
Can I add items to an existing order or combine my orders?
We're unable to add items to an existing order or combine shipments. If you would prefer to receive all your purchases in one delivery, please contact Customer Care at Buyer@blankboutique.net.
When will my order be delivered and how do I track it?
Our delivery time starts from the moment an order is placed and include a 48-hour period where your items will be processed and dispatched by our warehouse. Once your purchases are on their way to you, we'll send you an email with your air waybill number. Registered customers can 'Sign In' to their account on BLANK BOUTIQUE and follow its progress. If you have shopped but haven't created an account with us yet, register now so you can monitor the status of your order.
Do I have to use SMSA to send back my return?
We recommend that items are returned to us via SMSA so that they are protected and insured during transit. However, you can return the goods by any secure means. Please email Customer Care if you are using an alternative returns option. Our return address is: BLANK BOUTIQUE, Office 6642 ,King Fahad Road, Al Olaya District Riyadh, Saudi Arabia. Please note that we may not accept liability for goods that are not returned via SMSA.
Will I be refunded the full value of my order?
Your refund will exclude the initial delivery cost. When requesting a refund, you can select your original payment method or store credit.